Google Play, or the Play Store, as it is also referred to, is the official app store for Android devices. Sometimes errors pop up, like the RH-01 error, which reads ‘Error retrieving information from the server RH-01’.
There are a few reasons that this error may occur, such as using an outdated version of the Play Store or having modified software on your phone. Let’s look at a few things you can do to resolve the error.
Restart Your Device
Most bugs and errors are temporary and can be resolved by simply restarting your phone. This is usually the first place to start when trying to fix any error on your device.
Resetting App Preferences
– Go to ‘Settings’.
– Tap on ‘Apps and Notifications’ and choose ‘All Apps’.
– Tap on the three dots at the top of the screen for more options.
– In the drop-down list, tap on ‘Reset App Preferences.
– A message box will pop up to confirm your choice; tap on ‘Reset Apps’ once more.Clear Google Play Cache
– Go to ‘Settings’.
– Tap on ‘Apps and Notifications’.
– Look for Google Play Service and tap on it.
– Tap on ‘Force Stop’ to stop the app from running.
– Next, click on ‘Storage’ and choose ‘Clear Cache’.Now restart your device.
Reset Your Device to Factory Settings
If none of the above solutions works for you, you might have to consider resetting your Android to factory settings. This should be used as a last resort as it will completely reset your device. Ensure that you backup all of your files, photos, pictures, music and anything else that is important to an external device before resetting.
Solve This Error and Return to Using the Play Store
There are very few things as frustrating as an error on your phone. Luckily there are different solutions to the RH-01 error that can help you solve this issue and continue using the Play Store.
